Last Updated: APRIL 7, 2012
INFORMATION COLLECTION AND USE
Registration and Ordering. You are not required to provide any personal information in order to obtain general access to the Site. However, before ordering products, you must complete an online registration form. During registration, you will be prompted to provide certain personal information, including but limited to your name, shipping and billing address, phone number, email address, and credit card number. These kinds of personal information are used for billing purposes, to fulfill your order, to communicate with you about your order and as other described below. If we encounter a problem when processing your order, your personal information may be used to contact you. Additionally, we may use your information for customer activities on our Site. This helps us to determine how best to provide useful information to customers and to understand which parts of our Site, products and services are of most interest to them.
We may also collect demographic information, including age, personal interests and product preferences. While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request personal information when you:
- Purchase products or services
- Set up an account online
- Schedule a delivery
- Participate in a promotion or survey
- Contact us with a question or concern
- Participate in other activities with MCJ
There are a number of situations in which your personal information may help us give you better products and services. For example, we use the personal information you provide for purposes including, but not limited to:
- Fulfilling requests for products, services or information
- Tracking and confirm online orders
- Delivering products
- Providing customer services
- Administering promotions or surveys
- Offering new products and services
- Improving the effectiveness of our web sites, our marketing endeavors and our services and offers
- Conducting auditing, research, and analysis to improve our products and web sites.
- Sending marketing communications
- Performing other business activities as needed
We may also collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements and changes, special offers, quality control, warranty information, and events that you might like to hear about.
Aggregate Information. From time to time, we may collect general, no-personal, statistical information about the use of the Site. We collect this information through the use of technologies such as cookies and server logs. We collect this information in order to determine which areas of the Site are most popular and to enhance the Site. We may also group this information into aggregate visitor data in order to describe the use of the Site to our existing or potential business partners, sponsors, advertisers or other third parties. However, this aggregate data does not personally identify you or any other visitors to the Site.
Server Logs. The Site servers automatically recognizes the Internet URL from which you access the Site. We may also log your Internet Protocol (“IP”) address when you use the Site. We use these logs for statistical tracking and to administer the Site. Your IP address is also used to gather aggregate information about the use of the Sites that does not specifically identify you.
For example, knowing your first name lets us welcome you with a greeting the next time you visit the mycrowningjewel.com web site. And your contact information, product serial numbers, and information about your product requirements helps us personalize content, and set up systems to meet your needs and provide you with customer service.
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
Our Web server may automatically collects clickstream information such as the address (or URL) of the web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site, among other things. Our Web site may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better shopping experience and helps us understand how visitors use our web site.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. MCJ will not use the information collected to market directly to that person.
In some of our email messages we may use a “click-through URL” linked to content on the Site. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
In addition we may use pixel tags — tiny graphic images — to tell us what parts of our web site customers have visited or to measure the effectiveness of searches customers perform on our site.
Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer.
Publicly displayed information is public. If you use a bulletin board or chat room on the Site you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. MCJ is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, MCJ will collect that information from your interaction and the information will become publicly available.
INFORMATION USE AND DISCLOSURE
Internal Use. We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve the Sites’ content and layout, to improve outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to the Site.
Communications with You. We will use your personal information to communicate with you about the Site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) We always permit you to unsubscribe or opt out of future emails (see the Opt Out section below for more details). Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.
External Use. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone, except that:
- We partner with third parties (such as the U.S. Postal Service, United Parcel Service, and Federal Express) to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.
- Similarly, to help you buy products and provide customer service to you, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers.
In the event that MCJ or the Site is sold or transferred, or in the event that substantially all of our assets are sold or transferred to a third party, the Site and any personally identifiable information collected by us, will be among the transferred assets. By using the Site, you hereby agree to such transfer or assignment of your personally identifiable information collected by us, and you further waive any claims that could be made against us in relation thereto.
[The Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through the Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities.] Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. [While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security.] Complete security does not presently exist anywhere online.
MCJ cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.
MCJ recognizes that parents, guardians, or other adults may purchase our products for family use, including use by minors. We do not knowingly collect or maintain personal information from children under the age of 13 on the Site. If you are under the age of 13, please do not submit any personal information to us. Please rely on a parent or guardian to assist you. If a child under 13 submits personal information to MCJ and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible.
If after registering on or otherwise providing your personal information you no longer wish to receive any materials, offers or correspondence from MCJ, please send an email to firstname.lastname@example.org indicating your preference to "unsubscribe" and we will promptly remove you from our email list, mailing list and mark you as deleted from our database. Please be sure to include your name and email address in your email.
My Crowning Jewel, LLC
- Call toll-free: (877) 442-6689
- E-mail: email@example.com
- Write: My Crowning Jewel, Customer Service Center, PO Box 185331, Hamden, CT 06518-9997