Is your Jewel damaged or defective? We can’t have that!
My Crowning Jewel takes great pride in our reputation for exquisite head wrap Jewels.
Below are our general guidelines. Items that do not meet these criteria are non-returnable.
All returned items must be unworn, unwashed, unused, and unspoiled.
Returns must be in their original condition, and have all tags and packaging attached.
Returns are accepted within 14 days of merchandise receipt (USA only). Sorry we cannot accept international returns due to import/export shipping constraints.
All returns must include a Return Authorization Number, please click here to request one by e-mail: Customer Returns Email
Shipping and handling charges are non-refundable.
For your protection, the items being returned must be shipped back and fully insured through UPS or U.S. Post Office and registered at your expense. All merchandise will be inspected to make sure it is free from damage, alterations, or use. All returns must be in original packaging. We will not be responsible for lost packages or packages damaged by the shipping company.
You will receive a refund for the full amount of the items excluding the original shipping expenses unless your return is due to the mistake of My Crowning Jewel, LLC. Your refund will be electronically credited to the Card Holder's account used for the purchase.
Please include your order # when you address your package:
My Crowning Jewel Returns Department
Order # _________
P.O. Box 185331
Hamden, CT 06518-9997
My Crowning Jewel cannot accept C.O.D. deliveries.
Once we have received your package, your refund will be processed within 7 business days. Again, original shipping charges are non-refundable, unless the return is a result of damaged or defective items caused by My Crowning Jewel, LLC.
You will be notified via email at the email address listed on your account when your order was placed. Please note that your credit card company may require additional days to process and post this transaction to your account once they have received the information from us. However, you can definitely expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
Exchanges will be processed in the same manner as returns.
Thank you again for your purchase!